Leadership

Claims Specialist | Claims & Denials Team Lead

Melody holds CCS and RHIT credentials and has over three years of experience in maternity billing and coding. She manages claims and denials, ensuring accuracy and timely reimbursement through billing, auditing, and resolving missing claims. Known for being friendly, approachable, and detail-oriented, Melody brings precision and care to her work. Outside of work, she enjoys time with her husband and three children, especially playing board games, baking, and decorating.

Front-End Billing Specialist | Payments & Reconciliation Team Lead

Hannah manages front-end billing processes, including benefits verification, invoicing, patient communication, claims, appeals, and authorizations. She has a background in health sciences and eight years in a dental clinical setting, along with billing experience since 2022. Known for being calm, organized, and detail-oriented, she brings integrity and analytical thinking to her work. Outside of work, she enjoys life in East Texas with her son, along with baking, hiking, camping, and gardening.

Front-End Billing Specialist | Benefits & Invoicing Team Lead

Manuel leads front-end billing processes, including benefits verification, invoicing, patient communication, claims, appeals, and authorizations. With experience supporting a variety of practices, he brings a well-rounded understanding of billing workflows and patient interaction. Manuel is known for his strong work ethic, ability to quickly learn new processes, and bilingual communication in English and Spanish. Outside of work, he enjoys hiking, traveling, and spending time with family and friends.

Claims Specialist

Kelsey supports claims billing, coding, follow-up, and payment entry, bringing a high level of accuracy and experience to her role. As a certified coder with seven years of hospital coding experience, she contributes strong technical knowledge and consistency to the team. Kelsey is known for her fun and friendly personality, creating a positive and approachable presence in her work. Outside of work, she enjoys spending time with her husband and young boys, who are at the center of her life.

Billing Specialist

Marissa supports the billing process through payment posting, insurance communication, and claims follow-up. Her daily work includes entering remits, verifying benefits, and ensuring claims are processed accurately and efficiently. She is known for her strong attention to detail, helping maintain accuracy and consistency across accounts. Outside of work, Marissa is married to her high school sweetheart and is a mother of four. She enjoys spending time with her family, especially playing board games together, and loves to read.

Claims Specialist

Jaden supports all aspects of the billing process, bringing hands-on experience developed over years of working closely within the field. A quick learner with a strong understanding of claims management, he contributes to efficiency and team collaboration. Jaden is known for his friendly nature and ability to work well with others, often bringing a sense of humor and positivity to the team. Outside of work, he enjoys working out, camping, and spending time with his wife and baby.

Billing Specialist

Allison supports claims management with consistency and care, helping ensure accurate and timely processing. With a background in healthcare, medical billing, and practice management, she brings a well-rounded understanding of both clinical and administrative workflows. Allison is known for being motivated, warm, and adaptable, making her a supportive and dependable part of the team. Outside of work, she is a stay-at-home mom of two and wife to a general surgery resident. She enjoys reading, running, attending fitness classes, and creative hobbies like crochet and embroidery.

Claims Specialist

Vanessa brings several years of experience in claims coding and submissions, supporting accurate and efficient billing processes. Her background in education and training contributes to a high level of organization and clear communication. Known for her calm, focused nature, Vanessa works well within the team and brings steady reliability to her role. Outside of work, she enjoys quilting, hiking, and spending time with her grandchildren.

Billing Specialist

Liliana supports multiple areas of the billing process. She brings experience from working in private healthcare settings as well as a background in tutoring, which strengthens her communication and organizational skills. Liliana is bilingual in English and Spanish and is known for her strong time management and team-oriented mindset, helping keep processes running smoothly. Outside of work, she enjoys spending time with family and staying involved in her community.

Billing Specialist

Emma supports a wide range of billing tasks, including claim submissions, follow-up, and general account oversight. With four years of billing experience, she brings reliability and consistency to the team. Emma is known for her strong memory and warm personality, helping her stay organized while building positive connections in her work. Outside of work, she enjoys spending time with her two children, especially doing fun activities together, as well as camping, kayaking, and trips to the beach.

Claims Specialist

Joanne Logan brings decades of billing experience and expertise in insurance communication and claims management. She is a strong advocate for providers, working to ensure fair reimbursement for services. Known for her gentle and understanding nature, Joanne combines compassion with deep knowledge in her work. Outside of work, she enjoys gardening and sharing what she grows with family and loved ones.

Billing Specialist

Katelin supports the billing process through verification of benefits and invoicing. With a background in utility billing and work-from-home analysis, she brings strong organizational skills and a steady approach to her work. Katelin is known for her easygoing nature and dependable presence on the team. Outside of work, she is a devoted wife and mom to four amazing boys, who keep life full and active.

Billing Specialist

Heidi brings a warm, dedicated approach to her work. She communicates clearly and makes sure every detail is handled with care. Outside of work, Heidi is a devoted wife and mom of four active kids. She enjoys cheering them on at their activities, helping with homework, tackling escape rooms, and discovering new dessert spots with her family.

Bookkeeper

Ricardo manages financial records with diligence, accuracy, and integrity. He is hardworking, detail-oriented, and a dependable part of the team. Known for his positive and steady presence, he supports the financial health of the business with care. Outside of work, Ricardo enjoys playing the piano and spending time with his wife and three children, who are all in college and whose visits he deeply cherishes.

Website Manager

Dallin supports the company’s website and technical needs, helping maintain a smooth and functional online presence. He is graduating high school with honors while completing college-level coursework and pursuing computer science. Dallin brings a proactive mindset and willingness to learn. Outside of work, he enjoys outdoor adventure, including hiking and exploring nature, and brings an energetic and positive spirit to all he does.

Billing Specialist

Diana brings strong organization, attention to detail, and a thoughtful approach to every aspect of her work. With a bachelor’s degree in accounting and a background in business management and bookkeeping, she helps keep the details on track. Outside of work, Diana loves camping, spending time with family, and enjoying the outdoors.